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Terms & Conditions

ORDERING

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur where Rell Socks Co cannot accept your order, you will be contacted with a full explanation and a corrected offer or substitute.

DELIVERY & RETURNS

Please note that we will accept returns providing that the product is unworn with the original packaging and all tags and labels are still attached - we reserve the right to refuse your return if the item is damaged/worn.

All returns must be made within 28 days of you receiving your order.

If you wish to return your item, please email rellsocks20@gmail.com.

Returns Fees (Shipping) is the responsibility of the Purchaser, unless the item is faulty, damaged or Sent with Error.

 *Returns are at the cost of the customer - however we recommend that you use a recorded delivery method to ensure that the product returns to us safely, and so that proof of delivery is obtained.*

 

Shipping

All orders will be sent via Royal Mail or another suitable courier.  We aim to reach you within 2-3 working days (please note that during Bank Holidays/Xmas periods this may vary). 

Upon completing your order you will receive a confirmation email, which will contain your unique tracking number.

We also offer an expedited Delivery service for an additional fee.

 

EXCHANGE

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 28 days for exchange or refund. The original label must still be attached to the product, all original packaging must be with the items(s) and the items must have not been worn.


We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.

Rell Socks Co will not be held responsible for returned items lost or damaged in transit. The customer pays for all shipping back Us. We are unable to refund you postal fees. 

 

NON-RETURNABLE

For reasons of hygiene and public health, refunds/exchanges are not available for used and worn products (this does not apply to faulty goods).

 

INCORRECT/DAMAGED GOODS

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, or in the unlikely event that the product arrives damaged or faulty or please contact us.

 All delivery charges will be refunded back to you if we have delivered the wrong item to you. 

 

EXPORT RESTRICTIONS

Rell Socks Co ships globally, so we will deliver to your country. Please Contact us using the Contact Us Page if you require Delivery outside of the UK.

PRIVACY NOTICE

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the site.

PRIVACY

We are committed to safeguarding and preserving the privacy of our visitors.
This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

 

INFORMATION THAT WE COLLECT

In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.* Information provided voluntarily by you. For example, when you register for information or make a purchase.

  • Information that you provide when you communicate with us by any means.

 

USE OF COOKIES

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

 

USE OF YOUR INFORMATION

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.

  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

  • To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. 

 

STORING YOUR PERSONAL DATA

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

 

DISCLOSING YOUR INFORMATION

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.

  • Where we are legally required by law to disclose your personal information.

  • To further fraud protection and reduce the risk of fraud.

 

THIRD PARTY LINKS

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

 

ACCESS TO INFORMATION

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

 

CONTACTING US

Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via our contact forms or social media.

 

CONDITIONS OF USE

Rell Socks Co and its affiliates provide their services to you subject to the following conditions. If you visit our online shop you accept these conditions. Please read them carefully, Rell Socks Co  controls and operates this site from its offices within the UK.

 

COPYRIGHTS

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Rell Socks Co and are protected by international copyright laws.

  

LICENSE AND SITE ACCESS

Rell Socks Co grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Rell Sock Co

PRODUCT DESCRIPTIONS

Rell Socks Co attempts to be as accurate as possible however we do not warrant that product descriptions or other content is error free. From time to time there may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

PRICES

Prices and availability of items are subject to change. This should not affect your order once it has been submitted.

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